Answer framing: Normalise the purchased work, billing unit and correction obligations before comparing prices. Require elapsed customer-workflow time alongside supplier-controlled processing time.
Why it matters to buyers: SeekNow’s public page distinguishes a written-estimate service from a rapid draft that the carrier finishes. Different completion points make speed and price claims non-comparable unless the buyer specifies retained work. The published descriptions are not independently tested service-level results. (seeknow.com)
Put this to: procurement, the carrier operations owner and each proposed supplier.
A good answer should resolve these terms:
| Contract issue | Question to settle before comparing bids |
|---|---|
| Billable unit | Assignment, estimate, room, document, revision or accepted package? |
| Included output | Editable estimate, narrative, photo report, evidence links and QA record? |
| Supplier correction | Who pays to correct a defect against the agreed standard? |
| New information | What makes a supplement separately chargeable? |
| Complexity | Who assigns the band, when, and how can the carrier challenge it? |
| Clock rules | What starts, pauses and stops the clock; who approves a pause? |
| Volume commitments | What happens when assignments fall below forecast or exceed capacity? |
| Exceptions | Can difficult files be rejected, and how are rejection rates reported? |
| Exit and integration | Which implementation, export and transition costs sit outside the unit fee? |
This review did not establish a defensible US price benchmark for accepted property claim files. Use actual, scoped bids rather than converting the desk brief’s illustrative rates into market facts.
Sharp follow-up: “Can we replay last quarter’s assignment mix through your pricing schedule, including every revision, rejection and surge provision?”
Artifact to request: a completed Production Quote Normaliser and worked billing examples using the buyer’s own historical mix.
Expert quote: [Reserved for approved quotation, contributor, role and interview date.]
Sources cited on this page
- seeknow.comseeknow.com