What should each buyer watch or hear first?

The following routes are our suggested learning assignments, rather than claims that any recording supplies a complete procurement answer.

Buyer problem	Start with	Best internal audience	Suggested output
Automation creates another checking queue	Review-time discussion	Claims leader; transformation; finance	A review-and-correction cost worksheet
Staff versus outsourced production is being debated	Independent-adjusting economics	Procurement; claims operations	A task-by-task responsibility matrix
Photographs and sketches do not tell the same story	Interior sketch and photo lesson	Inspection managers; technical QA	A field-to-desk acceptance exercise
Carrier rules are checked too late	XactXpert introduction	Estimating; QA; platform administrators	A proposed rule-severity register
Supporting evidence arrives through disconnected channels	XactLink tutorial in Verisk’s release notes	Claims technology; vendor management	An assignment and attachment hand-off test
Catastrophe plans count producers but not reviewers	Sedgwick’s CAT conversation	Claims operations; vendor managers	A production-and-review capacity scenario

Sources cited on this page