Before a pilot or renewal:
- Define what a carrier-ready property claim file must contain.
- Separate production from inspection and claims decisions.
- Obtain task-level prices and explicit revision rules.
- Measure a representative cohort through acceptance.
- Compare against an improved internal team, not only the current process.
- Test both quiet-year utilisation and catastrophe capacity.
- Verify transaction status and current supplier financial condition.
Research limitation: public evidence supports workload context, selected prices and activity, but remains insufficient to establish national production spend, a market CAGR, outsourced penetration, accepted-file pricing medians or supplier market shares. Those measures require primary carrier and supplier data.