Under a simplified, hypothetical steady-state scenario:
- Complete-input arrivals: 1,000 files per working day.
- Production capacity: 1,200 files per working day.
- Carrier review-and-acceptance capacity: 800 files per working day.
- Assumption: reviewed files pass, with no additional blocking stages.
Accepted throughput is limited to 800 daily, leaving 200 additional files queued each day, or 1,000 after five working days. These are illustrative assumptions, not observed industry rates.
For your Catastrophe Production Capacity Stress Test, add incomplete-input files, returns, reviewer absence and system downtime. Require suppliers to identify qualified people by function and explain how capacity is allocated when several clients activate surge provisions together.
Measure median and tail turnaround, oldest unresolved file, accepted output and material defects. A faster average should not conceal an ageing exception queue.