An increase in drafting output should receive no capacity credit unless intake, QA, exceptions and carrier review can support the resulting workload.
Build the Catastrophe Production Capacity Stress Test around:
- Arrival profiles based on the carrier’s relevant experience and planning assumptions.
- Simultaneous claims from multiple clients competing for the same supplier resources.
- Productive capacity by role, not group-wide employee or network counts.
- A less complete inspection-input mix.
- Reviewer absence, technology interruption and overflow-provider failure.
- Backlog recovery after the surge, including unresolved exceptions.
Illustrative reviewer calculation: ten reviewers with 360 productive minutes each per day, requiring 18 total review-and-correction minutes per eventually accepted file, provide capacity for about 200 accepted files per day. If 350 ready-for-review files arrive daily and no other bottleneck binds, the review queue grows by approximately 150 files per day—even if drafting capacity is 800.
This is a simplified capacity calculation, not an industry staffing benchmark. Substitute measured productive time and all review cycles, then model the interaction with other workflow stages.
Require quality, tail turnaround and cost measures during the stress test. A supplier that meets volume by relaxing the acceptance standard has failed the test.