For the desk’s proposed measurement framework, include attributable production charges, internal review, corrections, exception handling, reinspection and allocated implementation work.
Add explicit categories for:
- Retrieving records or explaining an estimate.
- Correcting the wrong jurisdictional or carrier-rule version.
- Resolving missing evidence needed for a decision or update.
- Reconstructing handovers and approval histories.
- Supporting regulatory enquiries attributable to production defects.
Keep inspection-originated defects separate from production-originated defects. Track released staff capacity separately from realised cash savings, and do not treat a lower estimate or reduced indemnity as evidence of better production quality.
These are proposed management measures—not market benchmarks or promises that a particular supplier will reduce cost.